Human Resources Director

Job Summary:

Under limited to broad supervision, the Human Resources Director will plan, lead, direct, develop and coordinate the policies, activities, and staff of the Human Resources (HR) department for Gateway Community Service Board (CSB), ensuring legal compliance and support for implementation of the agency’s mission, vision, values, goals and objectives. Gateway CSB is a leader in providing comprehensive community services for mental health, substance abuse disorders, and developmental disorders for an eight-county area inclusive of Savannah, Brunswick, and Georgia’s Golden Isles and Lowcountry.

Duties and Responsibilities:

• As a member of Gateway’s Executive Team, collaborates with senior leadership to understand, develop and implement the agency’s goals and strategy related to staffing, recruitment, and retention.
• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the agency’s human resources compliance and strategy needs.  
• Administers and oversees the administration of human resources programs including, but not limited to, compensation, benefits, and leave; employee relations and disciplinary matters; conflict resolution and mediation; investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identifies staffing and recruitment needs; develops and executes best practices for hiring and talent management.
• Conducts research and analysis of agency trends including creation/review of reports and metrics from Gateway’s human resource information system(s), and talent and learning management systems.    
• Monitors and ensures agency compliance with federal, state and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance and leading edge approaches.  
• Directs staff engaged in administering Gateway’s human resources-related programs, policies, procedures, and activities. Assist staff with problems encountered and observes for accuracy and completeness of work performed and results achieved.
• Oversees the effective administration and communication of all employee benefit programs for the organization including health insurance and other flexible benefits programs, workers' compensation, unemployment compensation, Employee Assistance Programs and other agency programs.
• Provides information and advice to employees, supervisors and managers regarding employee relation issues, the grievance process and personnel policies, practices and regulations. Provides support and technical assistance regarding progressive discipline. Oversees the agency’s EEO program.
• Serves as a liaison and oversees information provision to staff and outside agencies. Resolves difficult and sensitive personnel matters.
• Oversees and/or coordinates the agency training program. Directs staff engaged in the design, development, implementation and evaluation of training strategies, and coordinates with Compliance team as applicable.
• Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related seminars and conferences. Applies pertinent new knowledge to performance of other responsibilities.

Required Knowledge & Skills

• Knowledge of large, comprehensive, and complex human resources and training program execution and delivery.
• Knowledge of agency rules, regulations, policies, and procedures.
• Knowledge of applicable state personnel rules and regulations, policies, and procedures.
• Knowledge of state government organization functions and services.
• Knowledge of state and federal regulations regarding employment.
• Knowledge of employee benefits program
• Knowledge of retention rules and regulations.
• Knowledge of performance management process.
• Ability to professionally challenge the ways things are done and implement improvement and corrective action
• Ability to wear multiple hats as a representative of leadership and advocate for staff.
• Ability to anticipate issues, formulate remedial action, and manage/oversee remediation through completion.
• Ability to build relationships, credibility, and ultimately trust.
• Ability to collaborate effectively with stakeholders.
• Ability to prioritize and organize work based on importance.
• Ability to use MS Office software as well as human resource specific computer software.
• Ability to communicate effectively, both orally and in writing.
• Ability to determine the customer’s issues and handle accordingly.
• Ability to make presentations.
• Ability to follow established rules, regulations, standards, and guidelines with accuracy.

Core Competencies:

• Human resource capacity
• Strategic thinking
• Analytical/critical thinking, with detailed and structured thought process
• Change agent
• Leadership and management
• Delegation and oversight
• Teamwork and collaboration
• Accountability
• Build and drive consensus
• Problem solving/analysis
• Decision making and support
• Verbal and written communication
• Interpersonal, mediation and negotiation
• Investigative and report writing skills
• Project management
• Monitor, synthesize, and report on progress/results
• Meeting facilitation
• Emotional intelligence
• Attention to detail
• Maintain confidentiality
• Ethical conduct
• Time management
• Customer/Client focus
• Personal effectiveness/credibility

Required Education & Experience:

Completion of an undergraduate degree in Human Resources, business administration, education, the social or psychological sciences or a related field at a four year college or university and five years of professional-level personnel experience in a lead worker or supervisory capacity, or as a Human Resource Manager or higher responsible for managing the entire HR program. Preferred Qualifications: Master’s degree in a related field and SHRM-CP/SHRM-SCP or PHR/SPHR certification.

Supervisory Responsibilities:

• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance;
• Provides effective feedback and coaching;
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Some minor travel may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.  This is a largely d\sedentary role; however, some filing is required. This would require the ability to lift files, open cabinets and bend or stand on a stool as necessary.

Terms & Conditions:

It is expected that the employee will observe policy regarding the following terms and conditions.

• Reporting to work when scheduled; begins and ends work as expected.
• Reporting to supervisor upon knowledge of tardiness or absence.
• Observes policies in accordance with lunch breaks.
• Uses work time appropriately.
• Requests and uses leave appropriately.
• Dresses appropriately, according to site dress code.
• Observes health, safety and sanitation policies.
• Performs work according to rules, regulation, policies and guidelines.
• Ensures licensure and certification are current and active without suspension or revocation throughout employment.
• Ensures compliance with required training, including new employee orientation.
• Does not engage in activities other that official business during work hours.
• Does not report to work under the influence of alcohol or drugs.
• Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23.